Support
Stuck on something? Have a look below, or email us. Your message goes to the developer who makes RipeLeaf, not a chatbot.
Email: support@ripeleaf.app
Common questions
My reminders aren't showing up
Check Settings → Notifications → RipeLeaf and make sure notifications are allowed. Then open RipeLeaf once, because it refreshes your reminders each time it opens. In the app, You → Reminders sets the time of day and any quiet days.
I bought the unlock but it's asking me to pay again
Go to You → RipeLeaf Unlock → Restore purchase, signed in to the App Store with the same Apple ID you bought it with. The unlock is a one-time purchase, not a subscription, and you can restore it on your other devices that use the same Apple ID.
How do I get a refund?
Apple handles all App Store payments, so refunds are requested from Apple at reportaproblem.apple.com, and Apple's policies apply. We can't issue refunds ourselves or see your payment details. Nothing here limits your rights under consumer law. If something isn't working, please email us too so we can try to fix it.
My plants aren't syncing between my devices
Sync uses your own iCloud. Make sure both devices are signed in to the same Apple ID, iCloud is allowed for RipeLeaf (Settings → [your name] → iCloud), and both have an internet connection. You → About shows whether iCloud sync is set up on that device. A first sync can take a few minutes.
Can I get my data out?
Yes. You → About → Export your garden creates a zip with your plants, care history and photos, which you can save to Files or send anywhere.
How do I delete my data?
Deleting a plant removes it with its photos and history, and from iCloud too if sync is on. Deleting the app removes everything from that device. To remove the iCloud copy as well, go to Settings → [your name] → iCloud → Manage Storage (or "Manage Account Storage") → RipeLeaf. Your plant data isn't stored with us, so we can't delete or recover it for you. The Privacy Policy has the details.
Is the pet-safety information reliable?
It's a general guide, put together from common horticultural and pet-safety sources such as the ASPCA's plant lists. Where reliable information is thin, we say so. It may not be complete or right for every pet, and it isn't veterinary advice. If your pet has eaten a plant, or you're worried, contact your vet or an animal poisons helpline straight away.
Is the care advice right for my plant?
Care guides and reminders are general starting points. Every home, climate and plant is different, so use them alongside what you see. If a plant looks unwell, check its soil and light, or ask a local nursery.
My plant isn't in the list
You can add it under any name you like and set the watering and feeding yourself. Tell us which plant it was and we'll look at adding it.